The importance of well-designed and maintained IT systems can never be underestimated. Yacc Labs provide a standard support contract that has flexibility built-in, providing our customers with exactly the right level of service they need to run their systems.

Our support contracts are sold in units of hours at varying price breaks to suit the requirement. Time is used in units of 10 minutes for telephone or email support. On-site visits can be called off in units of half or full days.

Our customers typically use their support contracts for:

• Assistance with desktop OS and application support
• Remote Monitoring and updating of servers
• Installing or upgrading hardware
• Design and implementation of local and wide area networks
• Development of small software projects
• Addition of extra depth to an existing IT department

In addition, by using secure methods to connect to our clients' networks, we can remotely administer and monitor their networks. This provides extra cost benefits to the client by charging in 10 minute intervals instead of half-days. It also allows us to react extremely quickly to problems and to be pro-active in preventing problems from arising in the first place.